Back in February I posted about the unbelievably awful experience I had with Best Buy over Christmas, and the two months they left me without a computer – only to give me back my laptop just as broken as it was when I first brought it in.
The situation was a shitshow from the start, and I’ll still never buy from a big box store again, BUT, after reading my post, the head office in Vancouver called me up and told me the store would be in contact with me to work something out.
The wonders of social media, friends.
So the store manager called me and apologized for the unnecessary wait, and he offered to set me up with a new computer. Thrilled that something good had finally come of this ordeal, I quickly accepted and he gave me some times to come into the store to see him directly.
Of course, this is the store that is full of fail, so when I got there during the time he told me he was working, dragging my super heavy 17 inch laptop with me, they told me he was already gone for the day because the other manager came in early. These people!!! The worst.
So I dragged it in another day, and after a 10 minute wait he finally showed up, took a look at my computer and said he could give me a laptop for the current value of mine (600$). I wasn’t expecting to be able to choose one that day since on the phone he said they would have to look at mine and get approval, but now he said they could do it then and there.
Having no clue what I wanted other than a 17 inch screen, he gave me two options, and I went with a Samsung model he seemed to be pushing on me. Only upon looking at the receipt on my way out did I see this computer he recommended was on sale, and worth $160 less than my computer (it wasn’t even on display in the store). I had asked about an HP that was actually $600 but he told me Samsung lasts longer and that this particular HP was a cheaper model that would die sooner – having quite the love affair with my Samsung Galaxy SIII phone, I was inclined to believe him.
I’m still annoyed that I ended up with a cheaper sale computer, but the worst part is that it is running Windows 8. What a nightmare. While I’ve finally (mostly) gotten used to it, for about three weeks I really wanted my busted two year old laptop back just so I could have Windows 7 again. On the positive side, this laptop does have a faster processor and a lot more space than my old one, so I can’t really complain. If I could get the stupid right hand side panel to stop popping up EVERY single time I move the cursor slightly to the left I might not hate it so much.
Had I known when he first called me, that it really meant I’d have to give them my old computer to keep, and get Windows 8 instead, I’m not sure I would have agreed to it as fast as I did.
BUT they did make an effort to fix a major fuck up, and the new laptop is still a newer, better laptop without a busted hinge, so its still a nice little win against the corporations.
Have you ever complained to or about a brand and had them actually listen and fix their mistake? Share, please!